May 21, 2010 • Shopping • Views: 3074

Some of you may have read my previous post about the HORRENDOUS customer service I received from Future shop in February (Younge/Dundas location – Toronto). Well, in that situation, after my post, and some Twitter outrage/re-tweets, Future shop’s customer service representative contacted me and “made it right.” Unfortunately that “service” took 29 days and a detailed post here at The Thought Vox.


Here we are in May 2010: I brought my MacBook Pro back to Future shop due to the CD Drive not functioning properly, the face plate lifting in 3 places (which happened AFTER they reseated the keyboard last time), and a “dead pixel” (white spot) appeared on the LCD screen.

I dropped the computer off on Sunday May 16th, told the head of the repair department about the issues, and reminded him that EVEN though I was told my computer had left the store within 24 hours in February, it had, IN FACT, sat there, ignored for 17 days. This, after being told twice it was with Apple Repair. One of these lies was told while looking me in the eye: on DAY 7 – after the repair department employee checked the computer and SAW my machine had NOT left the store. To the manager’s credit – only 5 days have passed this time and the machine has been looked at (but, that is where the service ends).

Here’s today’s issue: they agree that the faceplate and malfunctioning CD Drive are Warranty repairs and I will not be charged. However, the dead pixel has now become a “pressure point” caused by ME pressing the screen, in that area, with a great deal of force (TOTAL BULL SHIT).

When I called the store and spoke to the Repair Department Manager on May 15th, and told him of the issues, re: the screen issue, he said, “Sounds like a pressure point,” without EVEN seeing the machine. I told him that I have NEVER squeezed, poked, or mishandled the screen. He said, “ok bring it in and we’ll look at it.”

When I brought the machine in on May 16th, AGAIN: he said, “looks like a pressure point,” after glancing at the machine. I repeated that I DON’T mishandle my computer. He said, “Lets see what repair says.” I think we ALL know where this is going…

PhotobucketWhen we spoke today I was told they would fix the “Pressure Point” for $700.00 and I should get the machine back in 10 – 15 days. I told him that was, “a crock of shit. The machine is faulty, and you are not honoring the warranty I paid $400 for. Fix the other problems and get me my machine. 10 – 15 days MORE is unacceptable after all the bullshit I’ve put up with in two visits!”

He replied, “Perhaps you should take this up at the store level.”

I was very rude on the phone. I am NOT a rude person, but enough is enough! There is ALWAYS another department “we” need to contact on each “issue.” Customer Service is nonexistent in MOST stores today. There is buck passing and bullshit ~ but little in the way of owning responsibility. Before hanging up, I told him “you guys didn’t enjoy my last web post, wait till you see the next.”

I’ve taken a few hours visiting technical sites on the web. Looking for explanations and illustrations of “Pressure Points” and “Dead Pixels.” Here’s the crux of the problem: They pretty well LOOK THE SAME. So don’t EVER expect a warranty to cover legitimate dead pixels. There seems to be NO way to distinguish what caused either: basically if it happens to your computer/TV/PDA you are FUCKED! It doesn’t matter that you have shopped exclusively with them for more than a decade or have brought them $35,000.00 worth of referral business in ONE year! When it comes time for shit to get fixed, stores will ONLY fix what they can’t get out of fixing!

If your LCD screen has a stuck or dead pixel (a point on the screen that is always lit or always dark), it is usually due to a transistor malfunction or uneven distribution of liquid in the liquid crystal display (TFT LCD). This can often be fixed. ~ wikihow

I took the liberty of taking photos and video of my computer BEFORE taking it to Future shop on May 16th. Lets compare a photo of my machine and a “dead pixel” photo from a tech site. I will go over my machine with a fine-tooth-comb when I get it back and if there is ONE mark that wasn’t there previously, I will make a lovely video montage for YouTube.Photobucket
PhotobucketAt this point I’m pretty sure that if the ENTIRE screen were to go white, it will be because I LOOKED AT IT TOO HARD!

Save your cash – don’t bother with an expensive extended warranty. EVERYTHING that has been fixed on my machine has been covered under Manufacture’s Warranty. So what is this EXTENDED bullshit about covering what the Manufacture’s Warranty doesn’t cover? I may as well have sat fire to a stack of $20’s as given $400 to Future shop FOR NOTHING!

In Future I will NOT buy another thing from Future shop or ANY of their affiliated stores.
Following February’s bullshit disrespect, they BEGGED that I give them another chance to be “My Electronics Store.” Well, kids, you got your second chance and you BLEW IT ALL TO FUCK!


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16 Responses to FUTURE SHOP: ROUND TWO ~ The BULLSHIT Continues!

  1. Kathleen says:

    That totally blows!! You are not a small child who points at things on a computer monitor. You are an adult who is well versed in computers. Utter bullshit! You deserve a new computer.

  2. […] This post was mentioned on Twitter by pameladetlor, TheThoughtVox, Elaine Fitzgeorge, Kathleen Tennant, Kathleen Tennant and others. Kathleen Tennant said: Great blog post & Future Shop sucksRT @pameladetlor: FUTURE SHOP: ROUND 2~ he BULLSHIT Continues! – http://bit.ly/96lvP6 (via @pameladetlor) […]

  3. […] FUTURE SHOP: ROUND TWO ~ The ***** Continues! […]

  4. J says:

    Ok so i read your frustration and thought I would send you this article I found. It is apparently something that has worked for other people. I would read it carefully ( maybe you already have) heck at this point it is worth a try if Future Fu**s won’t help you. http://www.macinstruct.com/node/52
    Hope it helps with the pixel issue.

  5. Linda Woods says:

    I will NEVER shop there! EVER!

  6. Hey J,
    Thanks for the link but my computer is “under extended warranty” until 2011. I can’t afford to try anything that would void that USELESS FUCKING $400.00 warranty. If something else goes wrong under the Manufactures Warranty it will get fixed.

    If I could afford a new machine or a repair, I would hire a REAL computer geek to fix it and be done with the assholes at Future Shop.

    In the future I will ONLY buy DIRECTLY from APPLE. No more crap with their “Authorized Dealers.” Maybe I wouldn’t get any better service from them, but Future Shop has proven themselves to have NO customer service… so better to give someone new the chance to fuck me over.

  7. Cecile says:

    NOT IMPRESSED – Future Shop has lost another customer!

  8. Caroline says:

    I have not shopped at Future Shop for over 10 years. The screen on the palm I had bought was damaged AND covered by the extended garantee I had purchaded. Not only they never wanted to reparen the damn thing, but they were rude to me and basically told me to get the fuck out of the store. Never again.

  9. Lisa says:

    They just lost another one too, it’s utterly unconscionable how they treated you, they don’t feel too badly about losing customers, b/c that’s what they’re doing….Word of mouth & the power of the web will be in full effect!

  10. palestar says:

    Okay – they have had it!!! I will post it on my site again – boy that pisses me off big time. Contact Apple if you are able – I have only purchased mine directly from them – so I really agree. I am off to nick your post/info and post it on Mine…

    Sorry, but what ASSWIPES!!!

  11. J says:

    I am so sorry you are having to deal with this. Have you contacted apple directly and put in a complaint about future Fu**s? Then I would contact the president of Future Shop Canada. I would just keep emailing and posting and then linking to posts.
    Here is the president of Future shops wiki page… i bet if you dig you can find some contact info on him

  12. Max says:

    I was going to get my next 2 laptops and a wireless printer for my office there, I guess I will just go directly to hp.com and not go and deal with Future shop drama!

    I hope this is resolved swiftly Pam

  13. palestar says:

    HP is worse than ever -Suggest you Call Apple.com directly that had been my MO and they have stood behind their products… This is all too much ENOUGH ALEADY!!!

  14. palestar says:

    Pam – any news about the ‘puter? Like everyone else I am so done with these people.

    Sending prayers and lots of love and light…Palestar 😉

  15. Glamma says:

    One word – Fucktards.
    I will certainly not be purchasing from them, and I will make sure that I spread the word on the west coast. I was one of the people who bought at that store, and I am sitting with a lovely cracked keyboard that happened to not be “covered” by the warranty. Funny that.
    I hope all works out in the end.

  16. Emily says:

    One word – Fucktards.
    I will certainly not be purchasing from them, and I will make sure that I spread the word on the west coast. I was one of the people who bought at that store, and I am sitting with a lovely cracked keyboard that happened to not be “covered” by the warranty. Funny that.
    I hope all works out in the end.

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